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Wellzesta policy updates

Zesty AI

Changes made 8/27/2026

  • New policy. Describes Zesty AI: what it can and cannot do, the explicit exclusion of medical and clinical advice, care decisions and emergency handling, on-device speech-to-text, the accuracy checks applied to its answers, and how conversation data is handled.
  • States that no data processed by AI at Wellzesta is used to train or improve AI models, and separately that Wellzesta retains conversation history to improve the product.
  • States that only Wellzesta's own team can review a conversation, and only for the product-improvement purposes described in the policy.

Subprocessors

Changes made 9/10/2026

  • The list moved to the Wellzesta Security & Trust Center, which is where the other documents a customer asks for during diligence already live, and where it is kept with a version, an effective date and a review cadence. It was published here for two weeks; that address now redirects. Every document that cites the list still links to it.

Changes made 8/27/2026

  • New page. Lists the third parties that process customer data in the course of delivering the services, and the activity each one performs. Previously available only on request.

Service Specific Terms (withdrawn)

Changes made 9/11/2026

  • Withdrawn. The document contained one section, Wellzesta Thrive, and that section was only the opening paragraph of an agreement — the parties, the acceptance mechanism and a statement that it governed access to the Services. It set out no terms specific to any service. With Thrive retired, nothing in it applied to a product a Customer can obtain. Section 1.6 of the Service Agreement, which incorporated it by reference, is removed in the same change.

Changes made 1/1/2023

  • Wellzesta's physical address was updated.

Technical Support Services Guidelines

Changes made 1/1/2023

  • Technical support has been moved from a knowledge base to in-app support portal.
  • Phone support has been discontinued. Customers may submit support requests through the in-app support portal or through email.
  • Wellzesta now recognizes three types of support requests: "Service Unusable," "Standard Request," or "Feature Request."

Summary of Software Services

Changes made 9/15/2026

  • Wellzesta Vis: removed Wellzesta Vis for iOS, which is no longer offered, and the "Wellzesta Vis Apps" collective definition. Wellzesta Vis for Web is now defined as a web application for the display of Customer content, configured by the Customer or by Wellzesta, and not as an End User client. Its URL was removed.
  • Wellzesta Connect: the iOS client was defined as "Wellzesta Vis for iOS". It is now "Wellzesta Connect for iOS", matching its description and the Wellzesta Connect Apps definition.
  • Operating System requirements: Wellzesta supports iOS 13 or later and Android 9 or later. The previous rule — the current or immediately prior major release only — is replaced by fixed minimum versions; Android, which the section did not address, is added; and the release lists are brought up to iOS 26 and Android 16.

Changes made 9/11/2026

  • Removed Wellzesta Thrive. The product has been retired, so the Thrive services section, the "Wellzesta Thrive Apps" collective definition and the mention of it inside the "Wellzesta Apps" collective definition all described something a Customer can no longer obtain.

Changes made 8/27/2026

  • Added Wellzesta Zesty as an optional add-on to Wellzesta Life, with its scope of capabilities. Zesty is not a standalone Service.

Changes made 3/3/2023

  • Added Vis Apps
  • Added Connect Apps
  • Added Discover Apps

Changes made 1/1/2023

  • Replaced references to Apple's volume purchasing program with Apple Business Manager.
  • Organized services according to product or cross-product.
  • Added definitions.
  • Added the Wellzesta Life for Fire Tablet product.
  • Added Wellzesta Elevate Apps.
  • Updated links.
  • ""Data Insights Plugin" is an optional plugin for Wellzesta Active that provides advanced analytics." was deleted.
  • "* iOS 15 was released in September 2021. " was added.

Service Agreement

Changes made 9/11/2026

  • Section 1.6: removed "Service Specific Terms", which incorporated a separate document by reference. That document has been withdrawn, so the clause pointed at nothing.

Changes made 1/1/2023

  • Section 3.5 (Restrictions on use) was clarified to distinguish between Customer Data that is controlled for export under Export Control Laws and Customer Data the is controlled under HIPAA.
  • Redundancies or discrepencies between the "Service Agreement" and the "Master Service Agreement" (MSA) have been eliminated. Sections 10 (TERM), 11 (TERMINATION), 12 (INDEMNIFICATION), 13 (LIMITATIONS OF LIABILITY), 14.10 (GOVERNING LAW) now reference the MSA.
  • Section 11.1. (Effects of Termination) was updated to reflect continuing oblitations under the BAA after termination.
  • Updated links.

Service Level Agreement

Changes made 9/15/2026

  • Section 5: "Covered Services" now means the Services described in the Summary of Software Services, naming Wellzesta Life, Vis, Connect, Discover, Elevate, Active and Zesty together with the API and apps through which they are accessed, and expressly excluding the Wellzesta App for Canva and the Wellzesta Skill for Alexa, which run on platforms Wellzesta does not operate. The definition previously named only the Wellzesta Life API, the Wellzesta News API and the Customer Admin Portal, which read as though Vis, Connect, Discover, Elevate, Active and Zesty carried no uptime commitment. The 99.9% commitment, the Downtime measure and the Service Credit table are unchanged.
  • Sections 1 to 5: "Wellzesta Life SLA" is now "Wellzesta SLA", and "Service" is defined by reference to the Summary of Software Services rather than to a "Wellzesta Life Order Form".

Privacy Policy

Changes made 9/15/2026

  • Section 1: added what we collect when someone requests a demo, books a meeting or contacts us through wellzesta.com, and the analytics and advertising-measurement cookies the website sets, together with the analytics cookies policies.wellzesta.com sets once a visitor accepts them. Added that information may flow between Wellzesta and the systems a community connects to it — its electronic health record, sales CRM, dining, maintenance or staff directory — at the community’s direction. The policy previously described only the services.
  • Section 2: stated that we may follow up with people who contact us through the website, and how to opt out. Reworded the advertising statement so that it holds for the website as well as the services — we do not sell or share personal information, we do not serve advertising in the services, and the website's advertising cookies measure only whether our own advertising brought a visitor to the site.
  • Section 6: added the circumstance in which we exchange information with systems a community has connected to Wellzesta, on the community’s instruction. Those systems run under their own providers’ privacy policies. Later items renumbered.
  • Section 10: the policy now applies to wellzesta.com and policies.wellzesta.com. wellzesta.com previously had its own privacy policy dated March 1, 2019.

Changes made 8/27/2026

  • Section 1: corrected what is collected at sign-up. No payment information is collected, and there is no publicly visible Wellzesta Profile — neither existed.
  • Section 1: added "Content you create in the services" — posts published to a community bulletin board, the daily wellness check-ins a member chooses to record, and conversations with Zesty AI, each where the community has enabled the feature. The section previously detailed the points system while naming none of the content a member actually creates.
  • Section 1: the points system is no longer its own entry. Points awarded for wellness activity are still disclosed, now listed alongside the other information collected from use of the services — it is one of several things recorded about how a member uses Wellzesta Life, not a category of its own.
  • Section 2: removed advertising language inherited from an earlier template — ad settings, shared endorsements, third-party social features, a dashboard that does not exist, and videos watched on another company's service.
  • Section 2: added an explicit statement that Wellzesta does not sell or share personal information and does not use it for advertising, with a pointer to section 6 for the limited sharing that delivering the services requires.
  • Section 2: the paragraph on Profile visibility now describes what is actually shown to other members of a community — Profile name and photo, posts to a community bulletin board, and actions such as registering for an event.
  • Section 2: replaced the statement that information may be processed "in many countries around the world" with the actual position — personal information is processed and stored in the United States.
  • Section 2: replaced the named example of tailored content with "Trending", the section that actually exists in the Dashboard. The previous name did not correspond to any feature.
  • Section 3: rewrote Transparency and choice to describe the choices the services actually offer, and removed the paragraph about blocking cookies in the browser.
  • Section 4: rewrote Information you share. Search inside Wellzesta Life is available only to signed-in members and returns only content that member is already permitted to see, scoped to their own organization and the organizations above and below it. The community directory is never publicly accessible. Only content a community chooses to publish publicly can be indexed by external search engines.
  • Section 6: replaced "With domain administrators" with "With your community". The previous text described a reseller-and-domain arrangement Wellzesta does not operate, including access to email Wellzesta does not host; the parties who actually have access are the administrators and authorized staff at the member's own community.
  • Section 6: removed the reference to sharing non-identifying information with publishers and advertisers.
  • Section 7: rewrote Information security — encryption in transit and at rest, access control, and practice review — replacing a vague reference to SSL.
  • Section 8: replaced the list of HIPAA features with a HIPAA section covering the Business Associate role, the Business Associate Agreement, Security Rule safeguards, subcontractor agreements, breach notification, individual rights, and return or destruction of PHI on termination. Links to the new Subprocessors page.
  • Section 9: added a section on artificial intelligence features, pointing to the Zesty AI policy. Sections 9 through 11 were renumbered 10 through 12.
  • Section 10: removed the reference to pixel tags.
  • Section 11: removed the claim of adherence to the EU-US Privacy Shield Framework, which was invalidated in 2020, and the sentence about resolving complaints over the transfer of personal data with local data protection authorities, which existed to serve that framework. The section is now titled "Compliance".
  • Corrected a spelling error.

Acceptable Use Policy

Terms of Use

Changes made 9/15/2026

  • Section 1: replaced the Charlotte, North Carolina street address with Wellzesta's current mailing address in Greenville, South Carolina, and described it as a mailing address rather than where the company is located.
  • Section 6: updated the Designated Agent's address for notices of claimed infringement to the same mailing address. The agent and the email address for notices are unchanged.