PointClickCare Integration¶
Last Modified: April 17, 2026
What Is This Integration?¶
The PointClickCare (PCC) integration connects your community's resident records with Wellzesta. Instead of manually entering each resident's information, the system automatically pulls it from PCC and keeps it up to date.
What Gets Synced¶
The integration keeps the following resident information in sync.
Personal Information¶
| Field label | PointClickCare field | Wellzesta field | Type |
|---|---|---|---|
| First Name | firstName | first_name | Text (String) |
| Last Name | lastName | last_name | Text (String) |
| Gender | gender | gender | Select |
| Birthday | birthDate | birthday | Date |
| Situation | maritalStatus | marital_status | Select |
| Maiden Name | maidenName | maiden_name | Text (String) |
| Religious Affiliation | religion | church_affiliation | Text (String) |
Contact Information¶
| Field label | PointClickCare field | Wellzesta field | Type |
|---|---|---|---|
| Home Phone | homePhone | home_phone | Text (String) |
| Cell Phone | cellPhone | cell_phone | Text (String) |
| Address | unit + floor + room | address | Text (String) |
Facility¶
| Field label | PointClickCare field | Wellzesta field | Type |
|---|---|---|---|
| User Category | facility or unit | user_category | Text (String) |
Notes
- User Category is used to define the Level of Care.
- User Category IS NOT automatically synchronized from PointClickCare to Wellzesta after the first import.
How It Works¶
Initial Import¶
When the integration is first activated, all active residents in PCC are imported into Wellzesta. Each resident gets an account automatically.
Ongoing Updates¶
After the initial import, any changes in PCC are automatically reflected in Wellzesta:
- A new resident is admitted → an account is created in Wellzesta
- A resident's phone number changes → it's updated in Wellzesta
- A resident's name or address changes → it's updated in Wellzesta
This happens in real time through secure webhooks.
Multiple Campuses¶
If your organization has more than one campus, the integration handles that automatically. Each PCC facility is mapped to the correct Wellzesta campus during setup, so residents are always imported into the right place.
What the Integration Does NOT Do¶
There are a few things to keep in mind:
- One-way sync: Data flows from PCC to Wellzesta only. Wellzesta never writes back to PCC.
- Manual edits get overwritten: If you edit a resident's name or phone number directly in Wellzesta, the next update from PCC will overwrite those changes. PCC is the source of truth for synced fields.
- Care level is set once: The care level (Independent Living, Assisted Living, etc.) is assigned when the resident is first imported and is not changed by the integration after that. If a resident's care level changes, it must be updated manually in Wellzesta.
- No cross-campus transfers: The integration never moves a resident from one campus to another. If a resident transfers between campuses, this is handled manually by the community team.
- Content is not affected: Events, messages, articles, and all other Wellzesta content features continue to be managed by your team. The integration only handles resident data.
- Accounts are never deleted: If a resident is discharged in PCC, their Wellzesta account remains. It is not deactivated or removed.
What You Need to Get Started¶
To activate the integration, the Wellzesta team needs:
- Your PCC Organization ID (a UUID provided by PCC)
- A list of your PCC facilities and which Wellzesta campus each one should map to
- The default care level (role) for residents from each facility
This is configured once by the Wellzesta team. After setup, everything runs automatically.
FAQ¶
Q: Can I run the import again if something goes wrong?
Yes. The import is safe to re-run. It updates existing residents and creates new ones. No data is lost or duplicated.
Q: What if a resident has no email in PCC?
The system generates a placeholder email automatically (e.g., john.smith@user-wellzesta.com). The resident can still use the app normally.
Q: What happens if the same person is in two facilities?
The integration identifies residents by their unique PCC identifier (OMP ID). If the same person appears in multiple facilities, Wellzesta creates only one account for them, using the data from their most recent admission.
Q: How do I know the integration is working?
We can provide status updates and run diagnostic reports on any specific resident upon request. If you notice any discrepancy, reach out to the support team.
Q: Can I choose which fields get synced?
The synced fields are fixed and cannot be customized per community. See the list above for exactly what is synced.
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